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On-Line CLE

Case Management- Improve office efficiency and increase client satisfaction

What You Will Learn

  • Develop your firm with case management processes that increase client delight with your firm
  • Establish realistic client expectations
  • The importance of efficient and effective systems for client contact and file review
  • The importance of consistency and monitoring of case management processes
  • Practice management tools to improve your office efficiency and your client’s experience

Share this program:

What You Will Learn

  • Develop your firm with case management processes that increase client delight with your firm
  • Establish realistic client expectations
  • The importance of efficient and effective systems for client contact and file review
  • The importance of consistency and monitoring of case management processes
  • Practice management tools to improve your office efficiency and your client’s experience

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Price

$99 for Association Member
$129 for Non-Member

75 minutes
Date Published

March 23, 2021

Publisher

Nevada Justice Association

Subjects

Client Intake

Questions

For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.

Summary

This webinar covers best practices and innovations in case management for the plaintiff law firm. Tim will discuss the importance of knowing your vision for the firm and the case management processes and systems that improve efficiency for your office and increase client delight with your firm.

Tim will discuss how to efficiently and effectively move the client’s case through your firm from sign-up to resolution. He will cover best practices for accepting the case from intake, setting client expectations, coordination of treatment, client contact, and file reviews. Workflow efficiency between attorneys and their assistants during case management is extremely important to the client’s experience. Tim will cover tools, training, and expectations of how to set up those efficient systems of client contact

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Presenters

Tim McKey

Tim co-founded Vista Consulting in 2009, along with his partner Chad Dudley. Vista’s aim was to help plaintiff law firms... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Case Management- Improve office efficiency and increase client satisfaction
Case Management- Improve office efficiency and increase client satisfaction - Materials
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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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